Seller Guide
Seller Guide — Havado
Everything you need to know to sell successfully on Havado havado.net
Getting Started
Step 1 — Create Your Account
Go to havado.net and click "Sign up" Verify your email address Complete your profile — add a photo and short bio Set up your payout details (bank account) so you can receive money
Step 2 — Set Up Payout Details
Before you can publish listings you need to connect your bank account via Stripe:
Go to your profile settings Click "Payout preferences" Enter your personal details (name, address, date of birth) Add your IBAN bank account number This is how Havado sends you money when you sell ✅
Step 3 — Start Listing!
Click "Post a new listing" from anywhere on the site and follow the steps below.
How To Write A Great Listing
📝 Title — The Most Important Field
YOUR TITLE SHOULD INCLUDE:
🏷️ Brand name LeMieux · Kentucky · Eskadron · Parlanti · Charles Owen · Horseware · Back on Track
📦 Item type Saddle Pad · Bridle · Tall Boot · Helmet · Turnout Rug · Girth · Breastplate
📏 Size Full · Cob · Pony · 37 · 38 · 39 · 145cm · 155cm · 165cm
🎨 Colour Navy · Black · White · Grey · Brown · Green · Pink
🏇 Discipline (if relevant) Dressage · Show Jumping · Eventing · Western · Endurance
✅ GOOD TITLE EXAMPLES:
→ LeMieux Pro Sport Saddle Pad — Navy — Full Size → Parlanti Passion Tall Boot — Black — Size 38 → Rambo Optimo Turnout Rug — 155cm — 200g → Kentucky Velvet Pearls Dressage Saddle Pad — Full → KWPN Mare — 8 years — Dressage — Gelderland
❌ BAD TITLE EXAMPLES:
→ Saddle pad for sale → Nice boots hardly used → Horse
💡 Tip: Include both Dutch AND English keywords so buyers find your listing whether they search in Dutch or English!
📸 Photos — First Impressions Matter
Take at least 3-4 photos:
Front view — clean, well-lit Back view Close-up of any wear, damage or special features Size label or brand tag
Photo tips:
Use natural daylight — go outside or near a window Use a clean, plain background — white wall, grass, stable floor No filters needed — buyers want to see the real item Show any defects honestly — builds trust and avoids disputes
For horses:
Include photos standing square, both sides Include a movement video if possible (YouTube link field available) Show any markings clearly
💶 Pricing — How To Price Your Item
Research first:
Check what similar items sell for on Havado, Vinted and eBay Second-hand items typically sell for 30-60% of retail price Popular brands (LeMieux, Kentucky, Parlanti) hold value better
Pricing guide:
Saddle pads: €15 - €60 Bridles: €30 - €200 Riding boots (tall): €80 - €400 Helmets: €40 - €500 Rugs: €30 - €120 Saddles: €300 - €3,000+ Horses: €2,000 - €500,000+
Include shipping in your price calculation — remember to set your shipping fee separately when listing!
🚚 Shipping Fee — What To Charge
Set your shipping fee separately from your item price. Use these guidelines:
📦 Small accessories (gloves, socks, bits) — under 1kg PostNL Letterbox → €4.50
📦 Clothing, saddle pads, small tack — 1 to 5kg DHL / PostNL → €7.95
📦 Boots, helmets, bridles — 5 to 10kg DHL / PostNL → €12.95
📦 Rugs & blankets — 5 to 15kg DHL / DPD → €14.95
📦 Saddles (standard) — 10 to 20kg DHL / DPD → €19.95 - €29.95
📦 Saddles (large/heavy) — 20 to 30kg DPD → €35.00 - €50.00
🚗 Collection only (trailers, lorries, large equipment) No shipping fee → €0.00
💡 Tip for saddles: Offer both shipping AND collection — many serious buyers prefer to collect in person to try the saddle on their horse first.
📋 Condition — Be Honest!
Always select the correct condition:
New with tags — unused, original tags still attached New without tags — unused but tags removed Very good — used a few times, no visible wear Good — used regularly, light wear, fully functional Fair — visible wear, some marks or minor damage, still usable
Honest condition descriptions = happy buyers = 5-star reviews = more sales! ⭐
📝 Description — Tell The Full Story
A good description includes:
How long you've owned it How often it was used Any defects, marks or repairs (be honest!) Size and fit details Why you're selling Collection/shipping options
Example description: "LeMieux Pro Sport saddle pad in navy, full size. Used for one season, washed after every use. Small mark on front left corner (shown in photo 3) — otherwise in excellent condition. Selling as I've switched to a different brand. Happy to ship or collect from Arnhem area."
Price Negotiation
Buyers may message you to ask if you'd accept a lower price — this is completely normal and part of buying and selling second-hand. Havado doesn't have a formal "make an offer" button, so negotiation happens through direct messages:
A buyer contacts you via the "Contact seller" button and proposes a price You can accept, decline, or counter with your own number If you agree on a new price, simply edit your listing price to match before the buyer completes the purchase The buyer then pays the updated price shown on the listing
💡 Tip: You're never obligated to lower your price. If you'd rather sell at your original asking price, it's completely fine to say so politely.
After Your Item Sells
📦 How To Ship Your Item
You receive an email from Havado when your item sells Pack your item securely — use bubble wrap, sturdy box or padded envelope Create a shipping label at myparcel.nl (DHL or PostNL) Print and attach the label to your parcel Drop off at your nearest DHL ServicePoint or PostNL point Share the tracking number in the Havado message thread with your buyer Get paid once the buyer confirms receipt ✅
💶 When Do You Get Paid?
Your payment is released 5 days after the buyer confirms delivery. This protects buyers and keeps Havado trustworthy for everyone.
Payments are sent to your IBAN bank account via Stripe.
Seller Rules — Please Read!
✅ Do: Describe items honestly and accurately ✅ Do: Respond to buyer messages within 48 hours ✅ Do: Ship items within 3 business days of sale ✅ Do: Use good quality photos ✅ Do: Set fair, reasonable prices
❌ Don't: Misrepresent the condition of items ❌ Don't: Take payments outside of Havado (not covered by buyer protection) ❌ Don't: List stolen or counterfeit items ❌ Don't: Cancel sales without good reason ❌ Don't: Share personal contact details to avoid platform fees
Breaking these rules may result in account suspension.
🛡️ Seller Protection — You're Covered Too
[NEW SECTION]
Havado isn't just about protecting buyers — we want sellers to feel confident too. Here's how you're protected:
Accurate listings protect you. If you describe and photograph your item honestly (condition, flaws, measurements), you're protected. Buyers can only request a return or refund if the item significantly differs from your description — not for buyer's remorse or minor subjective opinions.
Payment is held securely until delivery. Havado holds the buyer's payment until they confirm receipt. You don't need to rely on trust — the money is already secured in the system before any dispute could arise.
You get to respond to disputes. If a buyer raises an issue, you'll have the chance to respond and provide evidence (photos, listing description, shipping proof) before any refund is issued. We don't automatically side with the buyer.
Proof of shipment protects you. Always use tracked shipping and keep your tracking number. If a package is lost or delayed by the carrier after you've shipped it correctly, you are not responsible for issuing a full refund — that's between the buyer and the carrier.
Chargebacks and fraud. If a buyer disputes a payment through their bank (a "chargeback"), Havado will review the evidence — tracking, messages, listing details — to support sellers who acted in good faith. We can't guarantee every outcome, since banks make the final call, but we'll do what we can to help.
No extra fees for honest sellers. Havado's 5% protection fee is charged to buyers, not sellers. You're not penalised for disputes handled fairly.
Reviews & Reputation
After every sale, buyers leave you a review. Your review score is shown on your profile and affects how much buyers trust you.
How to get 5-star reviews:
Accurate descriptions Fast shipping Good packaging Friendly communication Honest about any issues
Your reputation is your biggest asset on Havado! ⭐⭐⭐⭐⭐
Tips For Selling Horses
Selling a horse on Havado? A few extra tips:
Complete all fields — breed, age, height, gender, discipline, passport status Upload a video — paste a YouTube link in the video field. Buyers love seeing horses move! Be honest about health history — declare any known issues Offer a trial period — builds buyer confidence significantly Recommend a vet check — serious buyers will request one anyway Collection only — horses cannot be shipped via standard carriers! Passport required — all horses sold must have a valid EU horse passport
Need Help?
For any questions about selling on Havado:
📧 hello@havado.net 🌐 havado.net/p/seller-guide
We aim to respond within 24 hours! 🐴
Last updated: July 2026 — havado.net From stable to stable 🐴