Seller Guide

Seller Guide — Havado

Everything you need to know to sell successfully on Havado havado.net

Getting Started

Step 1 — Create Your Account

Go to havado.net and click "Sign up" Verify your email address Complete your profile — add a photo and short bio Set up your payout details (bank account) so you can receive money

Step 2 — Set Up Payout Details

Before you can publish listings you need to connect your bank account via Stripe:

Go to your profile settings Click "Payout preferences" Enter your personal details (name, address, date of birth) Add your IBAN bank account number This is how Havado sends you money when you sell ✅

Step 3 — Start Listing!

Click "Post a new listing" from anywhere on the site and follow the steps below.

How To Write A Great Listing

📝 Title — The Most Important Field

YOUR TITLE SHOULD INCLUDE:

🏷️ Brand name LeMieux · Kentucky · Eskadron · Parlanti · Charles Owen · Horseware · Back on Track

📦 Item type Saddle Pad · Bridle · Tall Boot · Helmet · Turnout Rug · Girth · Breastplate

📏 Size Full · Cob · Pony · 37 · 38 · 39 · 145cm · 155cm · 165cm

🎨 Colour Navy · Black · White · Grey · Brown · Green · Pink

🏇 Discipline (if relevant) Dressage · Show Jumping · Eventing · Western · Endurance

✅ GOOD TITLE EXAMPLES:

→ LeMieux Pro Sport Saddle Pad — Navy — Full Size → Parlanti Passion Tall Boot — Black — Size 38 → Rambo Optimo Turnout Rug — 155cm — 200g → Kentucky Velvet Pearls Dressage Saddle Pad — Full → KWPN Mare — 8 years — Dressage — Gelderland

❌ BAD TITLE EXAMPLES:

→ Saddle pad for sale → Nice boots hardly used → Horse

💡 Tip: Include both Dutch AND English keywords so buyers find your listing whether they search in Dutch or English!

📸 Photos — First Impressions Matter

Take at least 3-4 photos:

Front view — clean, well-lit Back view Close-up of any wear, damage or special features Size label or brand tag

Photo tips:

Use natural daylight — go outside or near a window Use a clean, plain background — white wall, grass, stable floor No filters needed — buyers want to see the real item Show any defects honestly — builds trust and avoids disputes

For horses:

Include photos standing square, both sides Include a movement video if possible (YouTube link field available) Show any markings clearly

💶 Pricing — How To Price Your Item

Research first:

Check what similar items sell for on Havado, Vinted and eBay Second-hand items typically sell for 30-60% of retail price Popular brands (LeMieux, Kentucky, Parlanti) hold value better

Pricing guide:

Saddle pads: €15 - €60 Bridles: €30 - €200 Riding boots (tall): €80 - €400 Helmets: €40 - €500 Rugs: €30 - €120 Saddles: €300 - €3,000+ Horses: €2,000 - €500,000+

Include shipping in your price calculation — remember to set your shipping fee separately when listing!

🚚 Shipping Fee — What To Charge

Set your shipping fee separately from your item price. Use these guidelines:

📦 Small accessories (gloves, socks, bits) — under 1kg PostNL Letterbox → €4.50

📦 Clothing, saddle pads, small tack — 1 to 5kg DHL / PostNL → €7.95

📦 Boots, helmets, bridles — 5 to 10kg DHL / PostNL → €12.95

📦 Rugs & blankets — 5 to 15kg DHL / DPD → €14.95

📦 Saddles (standard) — 10 to 20kg DHL / DPD → €19.95 - €29.95

📦 Saddles (large/heavy) — 20 to 30kg DPD → €35.00 - €50.00

🚗 Collection only (trailers, lorries, large equipment) No shipping fee → €0.00

💡 Tip for saddles: Offer both shipping AND collection — many serious buyers prefer to collect in person to try the saddle on their horse first.

📋 Condition — Be Honest!

Always select the correct condition:

New with tags — unused, original tags still attached New without tags — unused but tags removed Very good — used a few times, no visible wear Good — used regularly, light wear, fully functional Fair — visible wear, some marks or minor damage, still usable

Honest condition descriptions = happy buyers = 5-star reviews = more sales! ⭐

📝 Description — Tell The Full Story

A good description includes:

How long you've owned it How often it was used Any defects, marks or repairs (be honest!) Size and fit details Why you're selling Collection/shipping options

Example description: "LeMieux Pro Sport saddle pad in navy, full size. Used for one season, washed after every use. Small mark on front left corner (shown in photo 3) — otherwise in excellent condition. Selling as I've switched to a different brand. Happy to ship or collect from Arnhem area."

After Your Item Sells

📦 How To Ship Your Item

You receive an email from Havado when your item sells Pack your item securely — use bubble wrap, sturdy box or padded envelope Create a shipping label at myparcel.nl (DHL or PostNL) Print and attach the label to your parcel Drop off at your nearest DHL ServicePoint or PostNL point Share the tracking number in the Havado message thread with your buyer Get paid once the buyer confirms receipt ✅

💶 When Do You Get Paid?

Your payment is released 5 days after the buyer confirms delivery. This protects buyers and keeps Havado trustworthy for everyone.

Payments are sent to your IBAN bank account via Stripe.

Seller Rules — Please Read!

✅ Do: Describe items honestly and accurately ✅ Do: Respond to buyer messages within 48 hours ✅ Do: Ship items within 3 business days of sale ✅ Do: Use good quality photos ✅ Do: Set fair, reasonable prices

❌ Don't: Misrepresent the condition of items ❌ Don't: Take payments outside of Havado (not covered by buyer protection) ❌ Don't: List stolen or counterfeit items ❌ Don't: Cancel sales without good reason ❌ Don't: Share personal contact details to avoid platform fees

Breaking these rules may result in account suspension.

Reviews & Reputation

After every sale, buyers leave you a review. Your review score is shown on your profile and affects how much buyers trust you.

How to get 5-star reviews:

Accurate descriptions Fast shipping Good packaging Friendly communication Honest about any issues

Your reputation is your biggest asset on Havado! ⭐⭐⭐⭐⭐

Tips For Selling Horses

Selling a horse on Havado? A few extra tips:

Complete all fields — breed, age, height, gender, discipline, passport status Upload a video — paste a YouTube link in the video field. Buyers love seeing horses move! Be honest about health history — declare any known issues Offer a trial period — builds buyer confidence significantly Recommend a vet check — serious buyers will request one anyway Collection only — horses cannot be shipped via standard carriers! Passport required — all horses sold must have a valid EU horse passport

Need Help?

For any questions about selling on Havado:

📧 hello@havado.net 🌐 havado.net/p/seller-guide

We aim to respond within 24 hours! 🐴

Last updated: June 2025 — havado.net From stable to stable 🐴